Service terms, cancellations and refunds

Your project agreement comes first

Services are provided by Oasis Gaming LLC d/b/a Oasis Technologies, based in Burlington, Kentucky. This page summarizes our standard approach to project payments, cancellations, refunds, and ongoing services.

Your accepted proposal or service agreement identifies the terms for your project. It controls where its specific provisions differ from this general summary. This page does not amend an existing agreement or limit rights that cannot be waived under applicable law.

Understand the costs before you commit

Before you accept a proposal or make a payment, review the written scope, deliverables, estimated schedule, payment dates, total price, applicable taxes, and any selected add-ons. Your proposal and agreement also identify applicable recurring fees, billing frequency, service start dates, renewal arrangements, cancellation terms, and third-party costs.

Some provider charges depend on usage. Where an exact future amount cannot be fixed, the applicable rate or pricing basis and any agreed usage limits must be explained before you authorize that service. Additional work and chargeable changes require an accepted written change order or add-on election.

If a cost, renewal, or commitment is unclear, contact us before signing or paying so it can be clarified in writing. An inquiry or discovery conversation does not commit you to a purchase.

Deposits and project payments

Your proposal states the available payment choices and exact amounts. Where the 40% deposit / 60% completion option is offered and selected, the deposit is billed after acceptance and a separate completion invoice covers the balance when the agreed scope is complete and ready for final handoff.

Project amounts are earned as the corresponding work is completed and documented. A deposit or payment in full does not automatically make every prepaid dollar earned or nonrefundable.

If offered and selected, the fixed 12-payment plan is a payment schedule for the accepted project price, not a cancel-anytime monthly service. It has no stated interest or financing charge, and the disclosed schedule completes after twelve successful scheduled charges. The agreement’s termination, refund, and dispute provisions still apply; stopping a payment does not itself cancel the project.

Payments are collected through secure Square-hosted payment pages. Save your accepted agreement and payment receipts, and contact us if you need another copy.

Project cancellation and refunds

Send a written cancellation or termination request to contact@oasistechnologies.co with your business name, project or invoice number, and the reason for the request. We review it against your accepted agreement and confirm the applicable steps in writing.

Our standard project agreement allows either party to terminate for a material breach that is not cured within 10 days after written notice. If you wish to stop a project for another reason, contact us to review the options under your agreement; custom project work is not a cancel-anytime subscription.

On termination under the agreement, you remain responsible for completed, documented work and non-cancelable third-party costs you previously approved. We provide an itemized termination statement, deliver paid-for work in its then-current condition, and refund any unearned prepaid amount within 30 days. Completed work and approved non-cancelable costs are accounted for before the refundable balance is calculated.

If we materially miss the core estimated schedule solely for reasons within our control and do not provide a reasonable recovery plan after 10 business days’ written notice, the standard agreement permits termination of the undelivered portion and a refund of the unearned prepaid amount allocated to it.

Care plans, renewals and monthly services

Ongoing hosting, care, software support, and add-on services are separate from the one-time project price unless expressly included. Your accepted agreement specifies the selected services, their charges and taxes, when billing starts, and any renewal or automatic-payment arrangement.

Where a proposal includes the first 12 months of hosting and domain administration, that included period is measured from launch. Continuing services and their costs must be agreed before you commit to them; an included first year is not a promise of free lifetime hosting or support.

Under our standard optional care terms, care is billed monthly in advance and either party may end the care plan with 30 days’ written notice. Email your request to contact@oasistechnologies.co. You remain responsible for third-party fees and charges incurred through the effective cancellation date. The standard care rate applies for the first 12 months of an active plan, with annual adjustments afterward subject to at least 60 days’ written notice.

When hosted care ends, hosting, monitoring, backups, updates, SSL administration, and support may cease at the end of the paid service period. A fully paid perpetual license continues subject to its agreement; it does not include continuing hosting or support. Contact us to arrange the data export and transition described in your agreement before services end.

Other subscriptions and third-party services follow the cancellation and renewal terms disclosed for those services. Canceling a care plan does not cancel an unpaid fixed project payment obligation.

Third-party costs and hardware

Payment-processing fees, AI provider usage, email or SMS usage, software subscriptions, premium licenses, hardware, and domain or hosting renewals are not included unless your accepted scope expressly includes them. We identify applicable costs and responsibilities before you authorize them.

Hardware requires a separately approved quote or order. That record identifies applicable pricing, tax, shipping, installation, warranty, and return or cancellation terms before purchase. Do not assume a third-party order can be canceled or refunded once it has been placed.

Support and billing concerns

Where included in your agreement, the 180-day defect-correction period covers reproducible defects that cause the delivered system to fail its agreed acceptance criteria. It runs from the launch date and is separate from ongoing care. New features, content changes, user error, inaccurate client data, and third-party failures are outside that coverage unless separately agreed.

If you have a service concern or a good-faith billing dispute, email the project or invoice reference and explain what needs to be resolved. We work in good faith to address the concern and review the disputed amount; undisputed amounts remain due under the agreement.

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